Selling on the telephone is very different from face-to-face sales and a telesales team requires a specific set of skills and techniques if they want to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’.
This course will ensure your staff always projects the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organization in mind to maximize on potential sales.