Total Quality Management
Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. The goal of this training is to provide delegates with the expertise required to perform quality assurance task and effectively deal with customer needs at the center of corporate objectives. The training covers all basic TQM principles and gives the student a solid understanding of TQM and how it is implemented in a business environment.